Privacy Policy
Last updated: January 2025
1. Who This Policy Applies To
This Privacy Policy applies to all visitors to broadbeamnow.com and all callers to (888) 540-0786, operated by BroadBeam Providers. It describes how we collect, use, share, and protect personal information.
2. Information We Collect
We may collect the following categories of information:
- Contact information: Name, phone number, email address, and ZIP code when submitted via our site forms or provided during a call.
- Usage data: Pages visited, time on site, referring URLs, and browser/device type, collected via standard web analytics tools.
- Call data: Inbound and outbound call records, including call duration and caller phone number. Calls may be recorded — see Section 7.
- ZIP code data: Entered to filter provider availability by location.
We do not collect payment card numbers, Social Security numbers, or government-issued ID numbers.
3. How We Use Your Information
- To connect you with a plan advisor and facilitate provider referrals.
- To improve our comparison tools and content.
- To operate and maintain the website.
- To comply with legal obligations.
We do not sell your personal information to third parties for their independent marketing purposes.
4. Information Sharing
We may share your information with:
- Referred providers: When you consent to be connected with a provider, we may share your contact information with that provider to facilitate enrollment.
- Affiliate networks: If you click through to a provider via an affiliate link, the affiliate network may collect data about that click.
- Service providers: Call center software, analytics, and hosting providers who assist in operating our service under data processing agreements.
- Legal requirements: When required by law, court order, or to protect our legal rights.
5. Cookies & Tracking
We use cookies and similar tracking technologies for website analytics and to measure the performance of our advertising. You may disable cookies through your browser settings. Note that disabling cookies may affect site functionality. We do not use cookies to serve personalized advertising on this site.
6. California Residents (CCPA)
California residents have the right to: (a) know what personal information we collect; (b) request deletion of their personal information; (c) opt out of the sale of their personal information. As noted above, we do not sell personal information. To exercise your rights, contact us at (888) 540-0786 or via our contact form.
7. Call Recording Disclosure
Calls to and from (888) 540-0786 may be recorded for quality assurance and training purposes. By calling us, you consent to being recorded. This disclosure applies to all states, including Illinois (which requires two-party consent under 720 ILCS 5/14-1 et seq.). If you do not wish to be recorded, please notify our advisor at the start of the call.
8. Data Security
We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, use, or disclosure. No method of electronic transmission is completely secure; we cannot guarantee absolute security.
9. Children's Privacy
This site is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes constitutes acceptance of the updated policy.
11. Contact Us
Privacy questions or requests: (888) 540-0786 or contact form.