1. Who This Policy Applies To

This Privacy Policy applies to all visitors to broadbeamnow.com and all callers to (888) 540-0786, operated by BroadBeamNow. It describes how we collect, use, share, and protect personal information.

2. Information We Collect

We may collect the following categories of information:

Contact information: Name, phone number, email address, and ZIP code when submitted via our site forms or provided during a call.
Usage data: Pages visited, time on site, referring URLs, and browser/device type, collected via standard web analytics tools.
Call data: Inbound and outbound call records, including call duration and caller phone number. Calls may be recorded — see Section 7.
ZIP code data: Entered to filter provider availability by location.

We do not collect payment card numbers, Social Security numbers, or government-issued ID numbers.

3. How We Use Your Information

To connect you with a plan advisor and facilitate provider referrals.
To improve our comparison tools and content.
To operate and maintain the website.
To comply with legal obligations.

We do not sell your personal information to third parties for their independent marketing purposes.

4. Information Sharing

We may share your information with:

Referred providers: When you consent to be connected with a provider, we may share your contact information with that provider to facilitate enrollment.
Affiliate networks: If you click through to a provider via an affiliate link, the affiliate network may collect data about that click.
Service providers: Call center software, analytics, and hosting providers who assist in operating our service under data processing agreements.
Legal requirements: When required by law, court order, or to protect our legal rights.

5. Cookies & Tracking

We use cookies and similar tracking technologies for website analytics and to measure the performance of our advertising. You may disable cookies through your browser settings. Note that disabling cookies may affect site functionality. We do not use cookies to serve personalized advertising on this site.

6. California Residents (CCPA)

California residents have the right to: (a) know what personal information we collect; (b) request deletion of their personal information; (c) opt out of the sale of their personal information. As noted above, we do not sell personal information. To exercise your rights, contact us at (888) 540-0786 or via our contact form.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:

Contact form submissions: Retained for up to 12 months from the date of submission, then securely deleted unless an ongoing service relationship exists.
Telephone inquiry records: Call logs and notes retained for up to 24 months for quality assurance and compliance purposes.
Analytics data: Aggregated, anonymized analytics data may be retained indefinitely. Individual session data is not retained beyond 26 months per Google Analytics default settings.
Cookie data: Session cookies expire when you close your browser. Persistent cookies expire as described in our cookie table above.

To request earlier deletion of your personal information, contact us at the address listed in Section 10 below.

8. Telephone Contact & TCPA Disclosure

BroadBeam Providers LLC may contact you by telephone or text message in connection with your inquiry about internet and cable plans. The following terms apply:

Consent: By providing your phone number and checking the TCPA consent box on our contact form, you expressly consent to receiving telephone calls and/or text messages from BroadBeam Providers LLC regarding plan options and follow-up to your inquiry.
No purchase required: Your consent to telephone contact is not a condition of purchasing any service or plan.
Message and data rates: Standard message and data rates may apply to any text messages sent or received.
Opt-out: You may opt out of text messages at any time by replying STOP. To opt out of all telephone contact, email us or send written notice to our address in Section 10.
National Do Not Call Registry: If your number is registered on the National Do Not Call Registry and you did not provide express consent, we will not contact you for telemarketing purposes.

This disclosure is provided in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable FCC regulations.

9. Call Recording Disclosure

Calls to and from (888) 540-0786 may be recorded for quality assurance and training purposes. By calling us, you consent to being recorded. This disclosure applies to all states, including Illinois (which requires two-party consent under 720 ILCS 5/14-1 et seq.). If you do not wish to be recorded, please notify our advisor at the start of the call.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, use, or disclosure. No method of electronic transmission is completely secure; we cannot guarantee absolute security.

9. Children's Privacy

This site is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes constitutes acceptance of the updated policy.

10b. Analytics and Advertising Technology

We use Google Analytics 4 to understand how visitors use our site. This data is aggregated and anonymized — it does not identify individual users. You may opt out at tools.google.com/dlpage/gaoptout.

We use Google Ads conversion tracking to measure which ads result in phone calls or ZIP code submissions. This data is used solely to optimize our advertising spend and is not sold or shared with third parties.

We do not use behavioral retargeting cookies or sell visitor data to data brokers.

11. Contact Us

Privacy questions or requests: (888) 540-0786 or contact form.